Make a claim
We understand that making an insurance claim can be stressful, especially during a tough time with your pet.
That’s why we’re here to make the process simple and supportive. Our team is dedicated to handling your claim with care.
Ready to get started? Just download the form below—it’ll walk you through the process and help us collect everything we need for your claim.
Download a claim form
How to make a claim
Before you get started, grab your policy number and any relevant documents – it’ll make things quicker and easier for you.
Important: If you are making a Death claim, you will need to submit a death certificate, or a post mortem report, depending on the circumstances of your claim. More details can be found in your policy wording.
When filling out the form, try to include as much detail as you can, like dates and descriptions. The more information you give us, the faster we can work on your claim.
If you’re making a Vet Fee claim (for example, an illness, injury or accident claim), your vet will need to complete sections 5-7 of the form and return it to us along with any supporting information.
Claim forms can be sent to us via email or through the post.
Claims Department
Exotic Direct
4 Bridge Road Business Park
Bridge Road
Haywards Heath
West Sussex
RH16 1TX
Any questions?
You may find the answer to your question on our FAQs page. Alternatively, you can give our Customer Service Team a call on 0345 982 5505, Monday to Friday, 9am – 5pm.
You will need a PDF reader such as Adobe Acrobat Reader to view the claim form.